Privacy Policy

World Gate Network respects your privacy and is committed to protecting the personal data you share with us. When you register for an account, interact with our website, or use our streaming services, we may collect the following types of information:

• Personal Identification Information: Your name, email address, and phone number (if provided for WhatsApp/Telegram support).
• Billing Information: We do not store raw credit card numbers. Payment processing is handled by secure third-party gateways. We only retain transaction IDs, billing addresses, and subscription history.
• Technical Data: IP addresses, browser types, device identifiers (such as MAC addresses if utilizing Smart TV apps), and operating systems used to access our network.
• Usage Logs: Information regarding your connection to our servers, timestamps, and bandwidth usage to ensure network stability and prevent account abuse.

The information we collect is strictly utilized to provide and improve the World Gate Network services. Specifically, we use your data to:

• Provision your account, generate login credentials, and deliver the IPTV service to your devices.
• Process payments, issue invoices, and manage subscription renewals or cancellations.
• Provide prompt customer support and troubleshoot technical issues you may encounter.
• Monitor network traffic to prevent fraud, unauthorized account sharing, and DDoS attacks.
• Send you important administrative emails regarding service updates, maintenance windows, or policy changes.

Our website utilizes "cookies" and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and recognize you on subsequent visits.

We use essential cookies to keep you logged into the customer portal and secure your session. We may also use analytical cookies to understand how visitors interact with our site, which helps us optimize our website design and content. You can instruct your browser to refuse all cookies; however, some parts of our site may not function properly without them.

We do not sell, trade, or rent your personal identification information to third parties.

We may share generic aggregated demographic information not linked to any personal identification information with our business partners and advertisers. We may also disclose your information under the following limited circumstances:

• Service Providers: To trusted third-party companies who assist us in operating our website, processing payments, or conducting our business, so long as those parties agree to keep this information confidential.
• Legal Compliance: When we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

We implement a variety of high-level security measures to maintain the safety of your personal information when you place an order or access your account.

All sensitive/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers' databases only to be accessible by those authorized with special access rights to such systems. Furthermore, our databases and streaming servers are protected by enterprise-grade firewalls and anti-DDoS mitigation hardware.

Depending on your geographic location (such as the EU/EEA under GDPR, or California under CCPA), you may have certain rights regarding your personal data. These rights include:

• The right to access the personal information we hold about you.
• The right to request that we correct any inaccurate or incomplete personal data.
• The right to request the deletion of your personal data (Right to be Forgotten), subject to certain exceptions required for legal or billing retention purposes.
• The right to opt-out of marketing communications at any time.

To exercise any of these rights, please contact our Data Protection Officer at info@worldgatenetwork.org.