Refund Policy
Refund Policy
At WorldGateNetwork.org customer satisfaction is our top priority. We are committed to delivering high-quality services that meet your expectations. However, due to the nature of digital services and digital technology, we have established a clear and transparent refund policy to ensure fairness for both parties.
1. Eligibility for Refund
We offer a 24-hour refund window from the time of your initial purchase. During this period, if you experience issues that prevent you from using our service and our technical support team is unable to resolve the problem, you may be eligible for a refund.
To request a refund, you must contact us via email or live chat within the 24-hour window and provide a clear explanation of the issue you’re facing. We reserve the right to attempt to resolve any reported problems before approving a refund.
Please note:
- Refund requests made after the 24-hour window will not be accepted under any circumstances.
- Refunds will only be issued if the service is completely non-functional and our support team is unable to provide a solution.
2. Non-Refundable Situations
After the 24-hour period, all sales are considered final. We do not offer Refunds for the following:
Change of mind after purchase.
Device compatibility issues (please ensure your device supports Service before purchasing)
Customer’s inability to install or use the service due to lack of technical knowledge.
Temporary service interruptions due to maintenance, server updates, or third-party issues.
Violation of our terms of service or misuse of the service.
3. How to Request a Refund
To request a refund within the valid timeframe:
Contact our support team at info@worldgatenetwork.org
Provide your order number and a description of the issue
Allow our team to investigate and attempt to resolve the issue
If the issue remains unresolved, and you’re within the 24-hour period, your refund will be processed within 5-7 business days, depending on your payment method.
4. Service Support & Troubleshooting
We offer comprehensive customer support to help you set up and troubleshoot our service on supported devices. If you’re experiencing any difficulties, please contact us first — most issues can be resolved quickly with our assistance.
5. Agreement:
By purchasing any of our services, you acknowledge that you have read, understood, and agreed to this refund policy. It is the customer’s responsibility to ensure they meet all requirements and understand the nature of the service before making a purchase.
